Service Level Agreement (SLA)

Last updated: 24 July 2026

Draft for review. This document is a template prepared for Planquora and has not yet been reviewed by legal counsel. It is provided for transparency and is not a substitute for professional legal advice.

This SLA states target service levels. Binding uptime commitments and service credits are available on Enterprise plans and confirmed in your order form. The standard self-serve Service is provided “as is” under the Terms of Service without a guaranteed SLA.

This SLA describes the availability and support levels we target for the Service.

1. Availability target

We target 99.9% monthly availability for the standard tier, measured excluding scheduled maintenance and factors outside our control (e.g., third-party provider outages, force majeure).

2. Scheduled maintenance

We aim to perform maintenance during low-usage windows and to give advance notice of any expected disruption.

3. Support

Standard support is provided by email at [email protected] during business days. Enterprise plans may include priority response targets defined in the order form.

4. Service credits

Service credits, where offered, apply only to Enterprise plans with a signed order form that specifies the credit schedule. No credits apply to free or standard self-serve plans.

5. Exclusions

The targets above do not apply to beta features, issues caused by your misuse, or events outside our reasonable control.

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